Refund Policy

We want pricing to be as transparent as our care. This policy explains when charges are refundable and how to request a refund. It applies to all Clinvi plans and one-time purchases.

If a licensed provider reviews your intake and determines that treatment is not appropriate for you, you are not charged for medication, and any plan payment already collected is refunded in full to your original payment method.

Because medications are prescribed and prepared for you individually, they cannot be restocked or resold. Once a prescription has been filled and shipped, that shipment is not refundable. If your medication arrives damaged, compromised, or is lost in transit, we will replace it at no cost.

You can cancel your plan from the patient portal at any time before your next billing date, and you will not be charged again. Cancelling does not refund shipments already dispatched, but any prepaid months not yet fulfilled on multi-month plans are refunded on a pro-rata basis.

Email hello@clinvi.com with your order number and a brief description of the issue. Our team responds within two business days, and approved refunds are returned to your original payment method within 5–10 business days depending on your bank.